{"id":11056,"date":"2021-06-14T17:48:09","date_gmt":"2021-06-14T15:48:09","guid":{"rendered":"https:\/\/responsa.ai\/live-chat\/"},"modified":"2023-07-07T17:49:09","modified_gmt":"2023-07-07T15:49:09","slug":"live-chat","status":"publish","type":"page","link":"https:\/\/responsa.ai\/de\/live-chat\/","title":{"rendered":"Live Chat"},"content":{"rendered":"\t\t
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\n\t\t\t\t\n\t\t\t\t<\/path><\/g><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLIVE CHAT\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Pers\u00f6nliche Betreuung <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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LIVE CHAT<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sofortige Interaktion zwischen dem ChatBot und Ihrem Team.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Es gibt F\u00e4lle, in denen der Gespr\u00e4chsinhalt das Eingreifen eines menschlichen Agents erfordert; ist der ChatBot zum Beispiel nicht in der Lage, die Frage des Nutzers zu beantworten, kann er die Konversation an einen Live-Chat-Agent weiterleiten. Die Escalation kann auch durch die Integration per API mit Live-Chat-Plattformen Dritter erfolgen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t\tHandover an Live-Chat-Agent\t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t
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\n\t\t\t\t\t\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t22 layers<\/title><\/path><\/path><\/path><\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\n\t\t\t\t\tIntegration in Plattformen Dritter \t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t\tErh\u00f6hen Sie die Umwandlung\t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Live Chat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Gelingt dem ChatBot die Beantwortung der Frage des Nutzers nicht, kann er das Gespr\u00e4ch sofort an einen Agent Ihres Teams in einer Live-Chat-Sitzung weiterleiten.\u00a0<\/p>\n

Die Escalation kann auch durch die Integration mit Live-Chat-Plattformen Dritter erfolgen. Verf\u00fcgen Sie bereits \u00fcber eine Live-Chat-L\u00f6sung, kann der ChatBot ganz einfach in Ihre Plattform integriert werden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Effiziente Verwaltung der Chats<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Der ChatBot holt alle Daten ein, die f\u00fcr die korrekte Weiterleitung an den Live-Chat notwendig sind und sendet die Transcripts der Chats automatisch an den Agent, um eine reibungslose und schnelle Bearbeitung der Fragen zu gew\u00e4hrleisten, ohne den Kontext zu verlieren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"effektives\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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2.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Integrierbar und offen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Der ChatBot kann in Live-Chat-Plattformen Dritter integriert werden, was eine wirklich effiziente Verwaltung des Services in Synergie mit den Tools erm\u00f6glicht, die Ihre Agents tagt\u00e4glich verwenden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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3.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sofortige menschliche Unterst\u00fctzung<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00f6sen Sie durch das gezielte Eingreifen eines Mitarbeiters Ihres Teams, dem der ChatBot die Konversation in einer Live-Chat-Sitzung weiterleiten kann, die kompliziertesten Fragen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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BLOG<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n LIVE CHAT <\/div>\n \n

\n \n Caring in Self-Service: 3 metriche da misurare <\/span>\n <\/h3>\n \n
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L\u2019efficacia degli strumenti di caring in self-service non comprende soltanto l\u2019effettiva risoluzione dei problemi dei clienti...<\/p> <\/div>\n \n

\n \n <\/span>\n \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n \"Caring\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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\n CUSTOMER CARE <\/div>\n \n

\n \n Caring in Self Service: le ricette di Gartner <\/span>\n <\/h3>\n \n
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Secondo una ricerca il customer care in self service \u00e8 nella lista dei 5 elementi pi\u00f9 importanti che compongono il customer service...<\/p> <\/div>\n \n

\n \n <\/span>\n \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n LIVE CHAT SUPPORT <\/div>\n \n

\n \n Funnel di supporto, chiave del Customer Care <\/span>\n <\/h3>\n \n
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Se i clienti optano per il contatto diretto per avere assistenza, \u00e8 utile chiarire fin dall\u2019inizio quale percorso dovranno utilizzare...<\/p> <\/div>\n \n

\n \n <\/span>\n \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Sie befinden sich in guter Gesellschaft<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Diese Kunden haben sich zur Verbesserung ihres Business f\u00fcr Responsa entschieden<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Verbessern Sie Ihr Business, jetzt! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFordern Sie eine Demo an<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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LIVE CHAT Pers\u00f6nliche Betreuung Entdecken Sie mehr LIVE CHAT Sofortige Interaktion zwischen dem ChatBot und Ihrem Team. Es gibt F\u00e4lle, in denen […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11056","page","type-page","status-publish","hentry"],"yoast_head":"\nLive-Chat f\u00fcr Unternehmen - Responsa AI<\/title>\n<meta name=\"description\" content=\"Der Live-Chat von Responsa unterst\u00fctzt einen 24-Stunden-Kundenservice, um das Benutzererlebnis auf Ihrer Website zu verbessern und eine hohe Antwortquote zu gew\u00e4hrleisten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/responsa.ai\/de\/live-chat\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Live-Chat f\u00fcr Unternehmen - Responsa AI\" \/>\n<meta property=\"og:description\" content=\"Der Live-Chat von Responsa unterst\u00fctzt einen 24-Stunden-Kundenservice, um das Benutzererlebnis auf Ihrer Website zu verbessern und eine hohe Antwortquote zu gew\u00e4hrleisten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/responsa.ai\/de\/live-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Responsa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/responsa\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-07T15:49:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/02\/live-chat.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"8\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/responsa.ai\/de\/live-chat\/\",\"url\":\"https:\/\/responsa.ai\/de\/live-chat\/\",\"name\":\"Live-Chat f\u00fcr Unternehmen - 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