Vivy, Aviva's digital assistant

RESULTS

ChatBot answers customers' questions rapidly and effectively.

Vivy, the artificial intelligence that guides users through Aviva insurance services, powered by Responsa.

With over 300 years of experience, Aviva is one of the leading international insurance groups. Today it serves over 33 million customers thanks to its consistency and professionalism. Aviva is a definite commitment. To accompany those who have entrusted them with their daily choices, protecting what is most important to them.

The results after 1 month from the Go-Live

115 earnings

+2000

requests managed by Vivy

62%

positive user feedback

80%

customer requests resolved by Vivy

"

Providing good customer service should be a top-of-the-list priority and helps more than ever to distinguish the "good" from the "bad". This is why Vivy was created.

Michele Petrilli

Customer Experience & Proposition Manager @ Aviva

CASE STUDY

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Here is the Aviva
Case Study for you

Find out how Responsa helped Aviva by providing customers with 24/7 real time support and speeding up response times.

Customised analysis that simulates your ROI

In the analysis report that we will send you, we will simulate on the basis of the data that you will provide us your potential savings and the time of return of the investment!