Vivy, Aviva's digital assistant


ChatBot answers customers' questions rapidly and effectively.

Vivy, the artificial intelligence that guides users through Aviva insurance services, powered by Responsa.

With over 300 years of experience, Aviva is one of the leading international insurance groups. Today it serves over 33 million customers thanks to its consistency and professionalism. Aviva is a definite commitment. To accompany those who have entrusted them with their daily choices, protecting what is most important to them.

115 earnings


requests managed by Vivy


positive user feedback


customer requests resolved by Vivy


Providing good customer service should be a top-of-the-list priority and helps more than ever to distinguish the "good" from the "bad". This is why Vivy was created.

Michele Petrilli

Customer Experience & Proposition Manager @ Aviva


Read the full case study with objectives, solutions and results in detail!

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Here is the Aviva
Case Study for you

Find out how Responsa helped Aviva by providing customers with 24/7 real time support and speeding up response times.