{"id":10009,"date":"2021-05-28T17:56:57","date_gmt":"2021-05-28T15:56:57","guid":{"rendered":"https:\/\/responsa.ai\/live-chat\/"},"modified":"2023-08-11T12:55:57","modified_gmt":"2023-08-11T10:55:57","slug":"live-chat","status":"publish","type":"page","link":"https:\/\/responsa.ai\/en\/live-chat\/","title":{"rendered":"Live Chat"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t<\/path><\/g><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLIVE CHAT\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dedicated assistance in real time<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tFind out more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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LIVE CHAT<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Immediate interaction between the ChatBot and your Team.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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There are cases were the context of the conversation may require the intervention of a human agent, for example if it is unable to handle the user’s request, the ChatBot can transfer the conversation to a live chat agent. Escalation is also possible through API integration with third-party live chat platforms.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\n\t\t\t\t\tHandover to a Live Chat Agent \t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t
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\n\t\t\t\t\t\n\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t22 layers<\/title><\/path><\/path><\/path><\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\n\t\t\t
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\n\t\t\t\t\n\t\t\t\t\tIntegration with third party platforms \t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t\tIncrease conversion\t\t\t\t<\/span>\n\t\t\t<\/h3>\n\t\t\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Live Chat<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If the ChatBot cannot handle the user’s request, it can immediately transfer the conversation to an agent of your team in a live chat session. <\/p>\n

Escalation is also possible through integration with third-party live chat platforms. If you already have a live chat solution, the ChatBot can easily be integrated with your platform.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Effective chat management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The ChatBot collects all the necessary data to transfer correctly to a live chat and automatically sends the chat transcripts to the agents for requests to be managed more smoothly and rapidly without losing the context.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"effective\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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2.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Can be integrated and open<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The ChatBot can be integrated with third-party live chat platforms, allowing truly effective management of the assistance service in synergy with the tools that your agents use every day.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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3.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Immediate human support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quickly resolve complex requests thanks to the targeted intervention of an agent of your team, whom the ChatBot can transfer the conversation to in a live chat session.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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BLOG<\/a><\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Scopri i nostri articoli<\/span> su ChatBot e Conversational AI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n \"Caring\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n
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\n \n Caring in Self-Service: 3 metriche da misurare <\/span>\n <\/h3>\n \n
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L\u2019efficacia degli strumenti di caring in self-service non comprende soltanto l\u2019effettiva risoluzione dei problemi dei clienti...<\/p> <\/div>\n \n

\n \n <\/span>\n \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n CUSTOMER CARE <\/div>\n \n

\n \n Caring in Self Service: le ricette di Gartner <\/span>\n <\/h3>\n \n
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Secondo una ricerca il customer care in self service \u00e8 nella lista dei 5 elementi pi\u00f9 importanti che compongono il customer service...<\/p> <\/div>\n \n

\n \n <\/span>\n \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n \n Funnel di supporto, chiave del Customer Care <\/span>\n <\/h3>\n \n
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Se i clienti optano per il contatto diretto per avere assistenza, \u00e8 utile chiarire fin dall\u2019inizio quale percorso dovranno utilizzare...<\/p> <\/div>\n \n

\n \n <\/span>\n \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n <\/a>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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You're in Good Company<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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They chose Responsa to improve their business<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Improve your business now!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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LIVE CHAT Dedicated assistance in real time Find out more LIVE CHAT Immediate interaction between the ChatBot and your Team. There are […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10009","page","type-page","status-publish","hentry"],"yoast_head":"\n24-hour Live Chat support for business - Responsa AI<\/title>\n<meta name=\"description\" content=\"Responsa's Live Chat supports 24-hour customer service to improve the user experience on your website and ensure a high response rate.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/responsa.ai\/en\/live-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"24-hour Live Chat support for business - Responsa AI\" \/>\n<meta property=\"og:description\" content=\"Responsa's Live Chat supports 24-hour customer service to improve the user experience on your website and ensure a high response rate.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/responsa.ai\/en\/live-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Responsa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/responsa\/\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-11T10:55:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/responsa.ai\/wp-content\/uploads\/\/2021\/02\/live-chat.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/responsa.ai\/en\/live-chat\/\",\"url\":\"https:\/\/responsa.ai\/en\/live-chat\/\",\"name\":\"24-hour Live Chat support for business - 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