{"id":11473,"date":"2021-08-04T17:32:23","date_gmt":"2021-08-04T15:32:23","guid":{"rendered":"https:\/\/responsa.ai\/?page_id=11473"},"modified":"2021-08-05T23:22:23","modified_gmt":"2021-08-05T21:22:23","slug":"jsm-chatbot-documentation","status":"publish","type":"page","link":"https:\/\/responsa.ai\/en\/jsm-chatbot-documentation\/","title":{"rendered":"Jira Service Management ChatBot Documentation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11473\" class=\"elementor elementor-11473\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5dc84c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5dc84c9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b0d267\" data-id=\"9b0d267\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b76ec17 elementor-widget elementor-widget-heading\" data-id=\"b76ec17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Jira Service Management ChatBot documentation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0fbc720 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0fbc720\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7785ead\" data-id=\"7785ead\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea4b0b2 elementor-widget elementor-widget-bdt-switcher\" data-id=\"ea4b0b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-switcher.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div id=\"bdt-tabs-ea4b0b2\" class=\"bdt-switchers\" data-settings=\"{&quot;id&quot;:&quot;ea4b0b2&quot;,&quot;switch-a-content&quot;:&quot;features&quot;,&quot;switch-b-content&quot;:&quot;integration&quot;,&quot;positionUnchanged&quot;:false,&quot;defaultActive&quot;:&quot;a&quot;}\" data-activator=\"{&quot;id&quot;:&quot;ea4b0b2&quot;,&quot;switchA&quot;:&quot;.not-select&quot;,&quot;switchB&quot;:&quot;.not-select&quot;}\">\n\n\t\t\t\n\t\t\t<div class=\"bdt-tabs-container\">\n\t\t\t\t<div class=\"bdt-tab bdt-tab-default\" data-bdt-tab=\"{&quot;connect&quot;:&quot;#bdt-switcher-ea4b0b2&quot;}\" id=\"bdt-switcher-activator-ea4b0b2\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bdt-tabs-item\">\n\t\t\t\t\t\t<a class=\"bdt-tabs-item-a-title\" href=\"#\">\n\t\t\t\t\t\t\t<div class=\"bdt-tab-text-wrapper\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-tab-text\">Features<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"bdt-tabs-item\">\n\t\t\t\t\t\t<a class=\"bdt-tabs-item-b-title\" href=\"#\">\n\t\t\t\t\t\t\t<div class=\"bdt-tab-text-wrapper\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"bdt-tab-text\">Integration<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"bdt-switcher-wrapper\">\n\n\t\t\t\t\t\n\t\t<div id=\"bdt-switcher-ea4b0b2\" class=\"bdt-switcher bdt-switcher-item-content\">\n\n\t\t\t<div class=\"bdt-switcher-item-content-inner\">\n\t\t\t\t<div>\n\n\t\t\t\t\t<div class=\"bdt-switcher-item-a\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"bdt-switcher-item-content-inner\">\n\t\t\t\t<div>\n\n\t\t\t\t\t<div class=\"bdt-switcher-item-b\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de2dc8a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"de2dc8a\" data-element_type=\"section\" data-e-type=\"section\" id=\"integration\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0382c07\" data-id=\"0382c07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d446761 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"d446761\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: inherit; font-family: var(--uicore-typography--p-f,'Inter'); font-style: var(--uicore-typography--p-st,'normal'); letter-spacing: var(--uicore-typography--p-ls,'-0.027em'); text-transform: var(--uicore-typography--p-t,'none');\">Configuring Responsa <strong>Chatbot for Jira Service Management<\/strong> is really easy.<\/span><\/p><p>Each company has its own needs in terms of Confluence knowledge organization and Jira configuration and it is important to consider them when configuring your ChatBot.<\/p><p>Follow these straightforward actions to configure the add-on in few clicks.<\/p><ul><li><strong>Log in<\/strong> to your <strong>Jira account<\/strong><\/li><li>Choose &gt; <strong>Applications<\/strong> &gt; <strong>Manage apps<\/strong><\/li><li>Select <strong>Upload app<\/strong> and upload Responsa add-on<\/li><li>Go to Responsa <strong>Configuration<\/strong> to open the settings page<\/li><li>Set your Responsa <strong>ChatBot ID <\/strong>and save<\/li><li><strong>Log in<\/strong> to your <strong>Responsa account<\/strong> and complete the configuration of your ChatBot from the dashboard<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-117f98a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"117f98a\" data-element_type=\"section\" data-e-type=\"section\" id=\"features\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ded240\" data-id=\"1ded240\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3755a47 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3755a47\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: inherit; font-family: var(--uicore-typography--p-f,'Inter'); font-style: var(--uicore-typography--p-st,'normal'); letter-spacing: var(--uicore-typography--p-ls,'-0.027em'); text-transform: var(--uicore-typography--p-t,'none');\">Responsa <strong>Chatbot for Jira Service Management<\/strong> is the ready to use AI solution realized for a multichannel Customer Service experience that can be easily integrated into your existing Atlassian products and backend systems. Thanks to the connection with your Confluence Knowledge Base, Jira and its wide configuration capabilities it is easy to improve the workflow behind every request and to answer the right question at the right time.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff0a11e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff0a11e\" data-element_type=\"section\" data-e-type=\"section\" id=\"features\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b6bf4b3\" data-id=\"b6bf4b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51df60c animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"51df60c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Search your Confluence FAQs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a7422 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c0a7422\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Import your Confluence Knowledge Base of FAQs and make it searchable by users\u00a0in a complete natural way to improve your customer service and save money with 24\/7 first-level automated assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c95060b\" data-id=\"c95060b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e13b10d elementor-widget elementor-widget-image\" data-id=\"e13b10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"301\" height=\"480\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_confluence-301x480.png\" class=\"attachment-medium size-medium wp-image-11526\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_confluence-301x480.png 301w, https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_confluence-407x650.png 407w, https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_confluence.png 480w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b038f8 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b038f8\" data-element_type=\"section\" data-e-type=\"section\" id=\"features\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c8bec93\" data-id=\"c8bec93\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e1ba96 elementor-widget elementor-widget-image\" data-id=\"0e1ba96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"301\" height=\"480\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_ticket-301x480.png\" class=\"attachment-medium size-medium wp-image-11532\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_ticket-301x480.png 301w, https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_ticket-407x650.png 407w, https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_ticket.png 480w\" sizes=\"(max-width: 301px) 100vw, 301px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-936dee5\" data-id=\"936dee5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-651c1ff animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"651c1ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Create Jira tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36ad618 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"36ad618\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When needed, users can create a Jira ticket directly from the chat, with the help of the ChatBot that will help collecting the required data and choosing the right request type.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a313f1b elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a313f1b\" data-element_type=\"section\" data-e-type=\"section\" id=\"features\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc00d2f\" data-id=\"cc00d2f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-178fd7a animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"178fd7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Manage your Jira tickets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a50f9e animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"2a50f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At anytime users can check the status of their tickets and update them with a comment that will update the ticket inside Jira.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f4340d9\" data-id=\"f4340d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2bd482a elementor-widget elementor-widget-image\" data-id=\"2bd482a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"301\" height=\"480\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_update-301x480.png\" class=\"attachment-medium size-medium wp-image-11529\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_update-301x480.png 301w, https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_update-407x650.png 407w, https:\/\/responsa.ai\/wp-content\/uploads\/2021\/08\/jsm_update.png 480w\" 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Each company has its own [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11473","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jira Service Management ChatBot Documentation - Responsa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/responsa.ai\/en\/jsm-chatbot-documentation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jira Service Management ChatBot Documentation - Responsa\" \/>\n<meta property=\"og:description\" content=\"Jira Service Management ChatBot documentation Features Integration Configuring Responsa Chatbot for Jira Service Management is really easy. 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