{"id":19049,"date":"2024-01-12T17:23:37","date_gmt":"2024-01-12T16:23:37","guid":{"rendered":"https:\/\/responsa.ai\/iperceramica-chatbot-assistant\/"},"modified":"2026-10-07T22:54:15","modified_gmt":"2026-10-07T20:54:15","slug":"case-study-iperceramica-ai-agent","status":"publish","type":"page","link":"https:\/\/responsa.ai\/en\/case-study-iperceramica-ai-agent\/","title":{"rendered":"Iperceramica ChatBot Assistant"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19049\" class=\"elementor elementor-19049 elementor-19042\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bfeac7 e-flex e-con-boxed e-con e-parent\" data-id=\"6bfeac7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2562d86 e-con-full e-flex e-con e-child\" data-id=\"2562d86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f84c48b e-con-full e-flex e-con e-child\" data-id=\"f84c48b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adfb4c0 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-image\" data-id=\"adfb4c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"410\" height=\"42\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/12\/iperceramica-logo-new.png\" class=\"attachment-full size-full wp-image-9492\" alt=\"logo iperceramica\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/12\/iperceramica-logo-new.png 410w, https:\/\/responsa.ai\/wp-content\/uploads\/2021\/12\/iperceramica-logo-new-320x33.png 320w\" sizes=\"(max-width: 410px) 100vw, 410px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc171eb elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"dc171eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The AI Agent for <span style=\"color:#296cb1\">Iperceramica<\/span>'s e-commerce platform<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3148a86 elementor-tablet-align-left elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"3148a86\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-primario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76ccacc e-con-full e-flex e-con e-child\" data-id=\"76ccacc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17bc25f img-case-study elementor-invisible elementor-widget elementor-widget-image\" data-id=\"17bc25f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_animation_mobile&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Iperceramica-img-anteprima-AI-960x540.png\" class=\"attachment-large size-large wp-image-27126\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Iperceramica-img-anteprima-AI-960x540.png 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Iperceramica-img-anteprima-AI-320x180.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Iperceramica-img-anteprima-AI-768x432.png 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Iperceramica-img-anteprima-AI-1536x864.png 1536w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Iperceramica-img-anteprima-AI.png 1672w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-90f1b4b e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"90f1b4b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-070dc8e elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"070dc8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Simplified online shopping with AI <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d89e17 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2d89e17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bafcd02 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bafcd02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Iperceramica&#8217;s virtual agent, powered by Generative AI, is available 24\/7 to provide immediate, accurate answers. It significantly reduces the load on customer care by eliminating repetitive requests and reducing waiting times, with a direct impact on efficiency and customer satisfaction. <\/p><p>Through a smooth, natural conversational experience, the AI Agent guides users through the product catalogue and the purchase and after-sales stages, making the experience simple and intuitive. It also enables users to monitor order status in real time and quickly find the nearest store. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6e277e e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"f6e277e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c4b00ca e-con-full e-flex e-con e-child\" data-id=\"c4b00ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3a0c32 elementor-widget__width-auto label-blu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e3a0c32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">IPERCERAMICA<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9691554 e-con-full e-flex e-con e-child\" data-id=\"9691554\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-03ec1eb elementor-widget elementor-widget-heading\" data-id=\"03ec1eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The right choice for your home<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5b9ecc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c5b9ecc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With more than 90 stores, <span style=\"text-decoration: underline\"><a href=\"https:\/\/www.iperceramica.it\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun SCXW88451764 BCX0\" lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW88451764 BCX0\" data-ccp-charstyle=\"Hyperlink\">I<\/span><\/span><\/a><a class=\"Hyperlink SCXW88451764 BCX0\" href=\"https:\/\/www.iperceramica.it\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun SCXW88451764 BCX0\" lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW88451764 BCX0\" data-ccp-charstyle=\"Hyperlink\">perceramica<\/span><\/span><\/a><\/span><span class=\"TextRun SCXW88451764 BCX0\" lang=\"IT-IT\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW88451764 BCX0\">, a registered trademark of BayKer Italia S.p.A., is the leading Italian brand for flooring, wall coverings, parquet and bathroom furnishings.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd2cee4 e-con-full e-flex e-con e-child\" data-id=\"dd2cee4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef3c654 elementor-mobile-align-justify elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"ef3c654\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-secondario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-564ed21 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"564ed21\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d51539 e-con-full e-flex e-con e-child\" data-id=\"8d51539\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27e8071 e-con-full e-flex e-con e-child\" data-id=\"27e8071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bbc6a6 elementor-widget__width-auto label-blu elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8bbc6a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">VIDEO INTERVIEW<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3be87c elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"b3be87c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u201cOur LLM-based AI Agent answers complex questions, updates automatically and continuously improves: <span style=\"color:#296cb1\">this technology represents the future of customer service<\/span>\u201d<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-816a420 e-con-full e-flex e-con e-child\" data-id=\"816a420\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eac2e91 elementor-widget elementor-widget-video\" data-id=\"eac2e91\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/cover-image-video-intervista-iperceramica-responsa.jpg&quot;,&quot;id&quot;:27026,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;lightbox&quot;:&quot;yes&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-lightbox\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox=\"{&quot;type&quot;:&quot;video&quot;,&quot;videoType&quot;:&quot;hosted&quot;,&quot;url&quot;:&quot;https:\\\/\\\/26014975.fs1.hubspotusercontent-eu1.net\\\/hubfs\\\/26014975\\\/Gruppo%20Euris\\\/website\\\/Video%20e%20Interviste%20Euris.it\\\/Intervista-Michele-Neri-Iperceramica_v07_HD_LITE.mp4&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;modalOptions&quot;:{&quot;id&quot;:&quot;elementor-lightbox-eac2e91&quot;,&quot;entranceAnimation&quot;:&quot;&quot;,&quot;entranceAnimation_tablet&quot;:&quot;&quot;,&quot;entranceAnimation_mobile&quot;:&quot;&quot;,&quot;videoAspectRatio&quot;:&quot;169&quot;},&quot;videoParams&quot;:{&quot;controls&quot;:&quot;&quot;,&quot;preload&quot;:&quot;metadata&quot;,&quot;controlsList&quot;:&quot;nodownload&quot;}}\" 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srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/cover-image-video-intervista-iperceramica-responsa.jpg 1280w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/cover-image-video-intervista-iperceramica-responsa-320x180.jpg 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/cover-image-video-intervista-iperceramica-responsa-960x540.jpg 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/cover-image-video-intervista-iperceramica-responsa-768x432.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video\" tabindex=\"0\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 640\"><path d=\"M320 576C461.4 576 576 461.4 576 320C576 178.6 461.4 64 320 64C178.6 64 64 178.6 64 320C64 461.4 178.6 576 320 576zM448 320L240 448L240 192L448 320z\"><\/path><\/svg>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65a6ee6 e-con-full e-flex e-con e-child\" data-id=\"65a6ee6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70c81f4 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"70c81f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Video interview with Michele Neri<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-190e873 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"190e873\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>CEO, Iperceramica<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca5ef59 e-flex e-con-boxed e-con e-parent\" data-id=\"ca5ef59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d939cd5 e-con-full e-flex e-con e-child\" data-id=\"d939cd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e80d6 elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f9e80d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The AI Agent transforming the shopping experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64e494e elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"64e494e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a432537 e-con-full e-flex e-con e-child\" data-id=\"a432537\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b4a91c1 e-con-full e-flex e-con e-child\" data-id=\"b4a91c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d0f58a9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d0f58a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Immediate answers with Generative AI<\/span><\/b><br \/>Smooth, natural conversations for quick access to all information.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9669_1538)\"><path d=\"M18.0003 3.5L34.3337 12.25L18.0003 21L1.66699 12.25L18.0003 3.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 11.667L34.3337 20.417L18.0003 29.167L1.66699 20.417L18.0003 11.667Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 6.3002C19.5466 6.3002 20.8002 5.04659 20.8002 3.5002C20.8002 1.9538 19.5466 0.700195 18.0002 0.700195C16.4538 0.700195 15.2002 1.9538 15.2002 3.5002C15.2002 5.04659 16.4538 6.3002 18.0002 6.3002Z\" fill=\"#FFBC04\"><\/path><\/g><defs><clipPath id=\"clip0_9669_1538\"><rect width=\"36\" height=\"30\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Virtual Personal Shopper<\/span><\/b><br \/>The AI Agent lets users search, compare and purchase products from the online catalogue through natural, intuitive conversations.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Order tracking<\/span><\/b><br \/>Customers can check order status directly in the chat in real time.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9669_1538)\"><path d=\"M18.0003 3.5L34.3337 12.25L18.0003 21L1.66699 12.25L18.0003 3.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 11.667L34.3337 20.417L18.0003 29.167L1.66699 20.417L18.0003 11.667Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 6.3002C19.5466 6.3002 20.8002 5.04659 20.8002 3.5002C20.8002 1.9538 19.5466 0.700195 18.0002 0.700195C16.4538 0.700195 15.2002 1.9538 15.2002 3.5002C15.2002 5.04659 16.4538 6.3002 18.0002 6.3002Z\" fill=\"#FFBC04\"><\/path><\/g><defs><clipPath id=\"clip0_9669_1538\"><rect width=\"36\" height=\"30\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Store Locator<\/span><\/b><br \/>The virtual agent can find the nearest store in seconds by detecting the user's location or using a location entered manually.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Data and strategic insights<\/span><\/b><br \/>Automatic analysis of user requests provides valuable information for optimising service, sales and commercial strategies.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fc9dc9 elementor-tablet-align-center elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"0fc9dc9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-secondario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f479a70 e-con-full e-flex e-con e-child\" data-id=\"f479a70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9451cd1 img-case-study elementor-widget elementor-widget-image\" data-id=\"9451cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"640\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/ragazza-acquisti-online-smartphone-casa-ai-gen-img-960x640.png\" class=\"attachment-large size-large wp-image-27048\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/ragazza-acquisti-online-smartphone-casa-ai-gen-img-960x640.png 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/ragazza-acquisti-online-smartphone-casa-ai-gen-img-320x213.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/ragazza-acquisti-online-smartphone-casa-ai-gen-img-768x512.png 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/ragazza-acquisti-online-smartphone-casa-ai-gen-img.png 1536w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1daa55d elementor-widget__width-initial elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"1daa55d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1375\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-960x1375.jpg\" class=\"attachment-large size-large wp-image-27036\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-960x1375.jpg 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-320x458.jpg 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-768x1100.jpg 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-1072x1536.jpg 1072w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1.jpg 1228w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffba692 img-case-study elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"ffba692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1375\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-960x1375.jpg\" class=\"attachment-large size-large wp-image-27036\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-960x1375.jpg 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-320x458.jpg 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-768x1100.jpg 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1-1072x1536.jpg 1072w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-1.jpg 1228w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76f190a img-case-study elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"76f190a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1375\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-2-960x1375.jpg\" class=\"attachment-large size-large wp-image-27039\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-2-960x1375.jpg 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-2-320x458.jpg 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-2-768x1100.jpg 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-2-1072x1536.jpg 1072w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/chat-iperceramica-bot-2.jpg 1228w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4194cf e-flex e-con-boxed e-con e-parent\" data-id=\"b4194cf\" data-element_type=\"container\" data-e-type=\"container\" id=\"download\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b5ed25 e-con-full e-flex e-con e-child\" data-id=\"9b5ed25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-672567e elementor-widget__width-auto label-blu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"672567e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CASE STUDY<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5ae6a8 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"f5ae6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The AI Agent for Iperceramica's e-commerce platform <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89af5ce animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"89af5ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Read the full case study for a detailed look at the <strong>objectives<\/strong>, <strong>solutions<\/strong>, and <strong>results<\/strong>!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dba79d elementor-widget elementor-widget-html\" data-id=\"5dba79d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t.titolo-elenco {\n        font-family: 'Funnel Display';\n        color: #192a3d;\n        font-size: 18px;\n        font-weight: 500;\n    }\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb1e29a e-con-full e-flex e-con e-child\" data-id=\"cb1e29a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb05be elementor-widget elementor-widget-html\" data-id=\"1bb05be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\thbspt.forms.create({\r\n    region: \"eu1\",\r\n    portalId: \"26014975\",\r\n    formId: \"90d0de14-57aa-4b9f-9028-90f482f8c954\"\r\n  });\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The AI Agent for Iperceramica&#8217;s e-commerce platform Download the Case Study Simplified online shopping with AI Iperceramica&#8217;s virtual agent, powered by Generative AI, is available 24\/7 to provide immediate, accurate answers. It significantly reduces the load on customer care by eliminating repetitive requests and reducing waiting times, with a direct impact on efficiency and customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":27126,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19049","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Iperceramica ChatBot Assistant - Case Study - Responsa Conversational AI<\/title>\n<meta name=\"description\" content=\"Find out how our ChatBot Assistant helped Iperceramica improve the customer experience and reduce management costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/responsa.ai\/en\/case-study-iperceramica-ai-agent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Iperceramica ChatBot Assistant - Case Study - Responsa Conversational AI\" \/>\n<meta property=\"og:description\" content=\"Find out how our ChatBot Assistant helped Iperceramica improve the customer experience and reduce management costs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/responsa.ai\/en\/case-study-iperceramica-ai-agent\/\" \/>\n<meta property=\"og:site_name\" content=\"Responsa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/responsa\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-07T20:54:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Iperceramica-img-anteprima-AI.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1672\" \/>\n\t<meta property=\"og:image:height\" content=\"941\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/\",\"url\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/\",\"name\":\"Iperceramica ChatBot Assistant - Case Study - Responsa Conversational AI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Iperceramica-img-anteprima-AI.png\",\"datePublished\":\"2024-01-12T16:23:37+00:00\",\"dateModified\":\"2026-10-07T20:54:15+00:00\",\"description\":\"Find out how our ChatBot Assistant helped Iperceramica improve the customer experience and reduce management costs.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/#primaryimage\",\"url\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Iperceramica-img-anteprima-AI.png\",\"contentUrl\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Iperceramica-img-anteprima-AI.png\",\"width\":1672,\"height\":941},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-iperceramica-ai-agent\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/responsa.ai\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Iperceramica ChatBot Assistant\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/responsa.ai\\\/en\\\/\",\"name\":\"Responsa\",\"description\":\"Chatbot &amp; 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