{"id":22252,"date":"2026-09-30T16:01:46","date_gmt":"2026-09-30T14:01:46","guid":{"rendered":"https:\/\/responsa.ai\/?page_id=22252"},"modified":"2026-10-07T22:52:31","modified_gmt":"2026-10-07T20:52:31","slug":"case-study-parcelvalue-ai-agent","status":"publish","type":"page","link":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/","title":{"rendered":"AI Agents for Logistics: the ParcelValue Case Study"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22252\" class=\"elementor elementor-22252 elementor-22251\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0703a5 e-flex e-con-boxed e-con e-parent\" data-id=\"a0703a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-107f1a8 e-con-full e-flex e-con e-child\" data-id=\"107f1a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e5ee3ee e-con-full e-flex e-con e-child\" data-id=\"e5ee3ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26c2aa9 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-image\" data-id=\"26c2aa9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"54\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/parcelValue-logo.png\" class=\"attachment-full size-full wp-image-22269\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e47d4 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"02e47d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The AI Agent for <span style=\"color:#296cb1\">ParcelValue<\/span> logistics<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64243dd elementor-tablet-align-left elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"64243dd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-primario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-820ad7f e-con-full e-flex e-con e-child\" data-id=\"820ad7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e887ee img-case-study elementor-invisible elementor-widget elementor-widget-image\" data-id=\"4e887ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_animation_mobile&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI-960x540.png\" class=\"attachment-large size-large wp-image-27132\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI-960x540.png 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI-320x180.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI-768x432.png 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI-1536x864.png 1536w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI.png 1672w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07d5184 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"07d5184\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0a6100e e-con-full e-flex e-con e-child\" data-id=\"0a6100e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e59ffa8 elementor-widget__width-auto elementor-widget-mobile__width-auto elementor-widget elementor-widget-image\" data-id=\"e59ffa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"250\" height=\"54\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/parcelValue-logo.png\" class=\"attachment-full size-full wp-image-22269\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328e8f3 elementor-widget elementor-widget-spacer\" data-id=\"328e8f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9211723 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9211723\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The AI Agent for <span style=\"color:#296cb1\">ParcelValue<\/span> logistics<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc7c6a2 elementor-widget elementor-widget-spacer\" data-id=\"fc7c6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4929091 elementor-tablet-align-center elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"4929091\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-primario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de5dbf8 elementor-widget elementor-widget-spacer\" data-id=\"de5dbf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984f4e6 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"984f4e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_animation_mobile&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"960\" height=\"567\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/parcel-value-case-study-hero-ai-generated-image.jpg\" class=\"attachment-large size-large wp-image-22300\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d23c80f e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"d23c80f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80acc9e elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"80acc9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI that simplifies shipping and support <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fb554 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"33fb554\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc3ee13 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bc3ee13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Blue is the <strong>Generative AI-powered virtual agent<\/strong> that supports ParcelValue&#8217;s business partners and operators, reducing tickets, repetitive requests and waiting times, with a direct impact on efficiency and customer experience.<span data-ccp-props=\"{\"> <\/span><\/p><p>Through a seamless and intuitive interaction, Blue provides <strong>immediate answers<\/strong> and guides users 24\/7 through <strong>self-service tasks <\/strong>such as shipment tracking, checking ticket status, customs checks and finding customs codes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9fee736 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"9fee736\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8914630 e-con-full e-flex e-con e-child\" data-id=\"8914630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36c41e6 elementor-widget__width-auto label-blu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"36c41e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">PARCELVALUE<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30dacfc e-con-full e-flex e-con e-child\" data-id=\"30dacfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41f4c9a elementor-widget elementor-widget-heading\" data-id=\"41f4c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More value for shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab09e53 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ab09e53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWith over 10 years of experience, ParcelValue is a B2B shipping broker<span data-contrast=\"auto\"> based in Chiasso. It enables partners to compare rates from leading international couriers and manage shipments simply and cost-effectively, with dedicated customer support and 360-degree consultancy. <\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32a56e4 e-con-full e-flex e-con e-child\" data-id=\"32a56e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63fcf3f elementor-mobile-align-justify elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"63fcf3f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-secondario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0cb94a7 e-flex e-con-boxed e-con e-parent\" data-id=\"0cb94a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a42ef48 e-con-full e-flex e-con e-child\" data-id=\"a42ef48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df9d5d7 elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"df9d5d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Shipments, tickets, codes: everything in one chat <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1e0ff8 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a1e0ff8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6aa081 e-con-full e-flex e-con e-child\" data-id=\"f6aa081\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5976223 e-con-full e-flex e-con e-child\" data-id=\"5976223\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-710141f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"710141f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Immediate answers with Generative AI<\/span><\/b><br \/>Smooth, natural conversations for immediate access to information.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9669_1538)\"><path d=\"M18.0003 3.5L34.3337 12.25L18.0003 21L1.66699 12.25L18.0003 3.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 11.667L34.3337 20.417L18.0003 29.167L1.66699 20.417L18.0003 11.667Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 6.3002C19.5466 6.3002 20.8002 5.04659 20.8002 3.5002C20.8002 1.9538 19.5466 0.700195 18.0002 0.700195C16.4538 0.700195 15.2002 1.9538 15.2002 3.5002C15.2002 5.04659 16.4538 6.3002 18.0002 6.3002Z\" fill=\"#FFBC04\"><\/path><\/g><defs><clipPath id=\"clip0_9669_1538\"><rect width=\"36\" height=\"30\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Real-time shipment tracking<\/span><\/b><br \/>Users can check shipment status directly in the chat. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Ticket updates<\/span><\/b><br \/>Blue lets users check ticket status in real time without leaving the chat.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9669_1538)\"><path d=\"M18.0003 3.5L34.3337 12.25L18.0003 21L1.66699 12.25L18.0003 3.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 11.667L34.3337 20.417L18.0003 29.167L1.66699 20.417L18.0003 11.667Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 6.3002C19.5466 6.3002 20.8002 5.04659 20.8002 3.5002C20.8002 1.9538 19.5466 0.700195 18.0002 0.700195C16.4538 0.700195 15.2002 1.9538 15.2002 3.5002C15.2002 5.04659 16.4538 6.3002 18.0002 6.3002Z\" fill=\"#FFBC04\"><\/path><\/g><defs><clipPath id=\"clip0_9669_1538\"><rect width=\"36\" height=\"30\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Simplified customs checks<\/span><\/b><br \/>An immediate overview of different types of goods and the relevant rules.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Customs code lookup<\/span><\/b><br \/>A simple chat request is all it takes to quickly obtain the codes needed for shipping.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">One agent, two modes<\/span><\/b><br \/>Blue is available in B2C and B2B modes, with dedicated features.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a90d1 elementor-tablet-align-center elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"f7a90d1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-primario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e01beed e-con-full e-flex e-con e-child\" data-id=\"e01beed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4021d img-case-study elementor-widget elementor-widget-image\" data-id=\"1d4021d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/logistica-ragazza-magazzino-stock-960x540.jpg\" class=\"attachment-large size-large wp-image-23904\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/logistica-ragazza-magazzino-stock-960x540.jpg 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/logistica-ragazza-magazzino-stock-320x180.jpg 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/logistica-ragazza-magazzino-stock-768x432.jpg 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/logistica-ragazza-magazzino-stock-1536x864.jpg 1536w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/logistica-ragazza-magazzino-stock-650x366.jpg 650w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/logistica-ragazza-magazzino-stock.jpg 1920w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-971593d elementor-widget__width-initial elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"971593d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"802\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/finestra-chat-agent-parcel-value-esempio2.png\" class=\"attachment-large size-large wp-image-22294\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39be965 img-case-study elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"39be965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"529\" height=\"802\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/finestra-chat-agent-parcel-value-esempio2.png\" class=\"attachment-large size-large wp-image-22294\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5eefe55 e-flex e-con-boxed e-con e-parent\" data-id=\"5eefe55\" data-element_type=\"container\" data-e-type=\"container\" id=\"download\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-db328e8 e-con-full e-flex e-con e-child\" data-id=\"db328e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-068d15e elementor-widget__width-auto label-blu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"068d15e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CASE STUDY<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed34851 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"ed34851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The AI Agent that streamlines ParcelValue\u2019s logistics <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a5ce17 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"8a5ce17\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Read the entire case study for a detailed overview of the <strong>objectives<\/strong>, <strong>solutions<\/strong>, and <strong>results<\/strong>!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aec681 elementor-widget elementor-widget-html\" data-id=\"7aec681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t.titolo-elenco {\n        font-family: 'Funnel Display';\n        color: #192a3d;\n        font-size: 18px;\n        font-weight: 500;\n    }\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bb3df0 e-con-full e-flex e-con e-child\" data-id=\"2bb3df0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3578df elementor-widget elementor-widget-html\" data-id=\"e3578df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\thbspt.forms.create({\n    portalId: \"26014975\",\n    formId: \"4e3b538e-988f-43e0-b63b-ed89fe8b20d5\",\n    region: \"eu1\"\n  });\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The AI Agent for ParcelValue logistics Download the Case Study The AI Agent for ParcelValue logistics Download the Case Study AI that simplifies shipping and support Blue is the Generative AI-powered virtual agent that supports ParcelValue&#8217;s business partners and operators, reducing tickets, repetitive requests and waiting times, with a direct impact on efficiency and customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":27132,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22252","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study | Rob, the chatbot for professionals - Responsa AI<\/title>\n<meta name=\"description\" content=\"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study | Rob, the chatbot for professionals - Responsa AI\" \/>\n<meta property=\"og:description\" content=\"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/\" \/>\n<meta property=\"og:site_name\" content=\"Responsa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/responsa\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-07T20:52:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/parcel-value-case-study-hero-ai-generated-image.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/parcel-value-case-study-hero-ai-generated-image.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/\",\"url\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/\",\"name\":\"Case Study | Rob, the chatbot for professionals - Responsa AI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Parcel-Value-img-anteprima-AI.png\",\"datePublished\":\"2026-09-30T14:01:46+00:00\",\"dateModified\":\"2026-10-07T20:52:31+00:00\",\"description\":\"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/#primaryimage\",\"url\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Parcel-Value-img-anteprima-AI.png\",\"contentUrl\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Parcel-Value-img-anteprima-AI.png\",\"width\":1672,\"height\":941},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-parcelvalue-ai-agent\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/responsa.ai\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI Agents for Logistics: the ParcelValue Case Study\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/responsa.ai\\\/en\\\/\",\"name\":\"Responsa\",\"description\":\"Chatbot &amp; Conversational AI Platform\",\"publisher\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/responsa.ai\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#organization\",\"name\":\"Responsa\",\"url\":\"https:\\\/\\\/responsa.ai\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/logo-responsa.svg\",\"contentUrl\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2021\\\/05\\\/logo-responsa.svg\",\"width\":731,\"height\":206,\"caption\":\"Responsa\"},\"image\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/responsa\\\/\",\"https:\\\/\\\/it.linkedin.com\\\/company\\\/responsa\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Case Study | Rob, the chatbot for professionals - Responsa AI","description":"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/","og_locale":"en_US","og_type":"article","og_title":"Case Study | Rob, the chatbot for professionals - Responsa AI","og_description":"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.","og_url":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/","og_site_name":"Responsa","article_publisher":"https:\/\/www.facebook.com\/responsa\/","article_modified_time":"2026-10-07T20:52:31+00:00","og_image":[{"url":"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/parcel-value-case-study-hero-ai-generated-image.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_image":"https:\/\/responsa.ai\/wp-content\/uploads\/2025\/10\/parcel-value-case-study-hero-ai-generated-image.jpg","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/","url":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/","name":"Case Study | Rob, the chatbot for professionals - Responsa AI","isPartOf":{"@id":"https:\/\/responsa.ai\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/#primaryimage"},"image":{"@id":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/#primaryimage"},"thumbnailUrl":"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI.png","datePublished":"2026-09-30T14:01:46+00:00","dateModified":"2026-10-07T20:52:31+00:00","description":"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.","breadcrumb":{"@id":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/#primaryimage","url":"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI.png","contentUrl":"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Parcel-Value-img-anteprima-AI.png","width":1672,"height":941},{"@type":"BreadcrumbList","@id":"https:\/\/responsa.ai\/en\/case-study-parcelvalue-ai-agent\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/responsa.ai\/en\/"},{"@type":"ListItem","position":2,"name":"AI Agents for Logistics: the ParcelValue Case Study"}]},{"@type":"WebSite","@id":"https:\/\/responsa.ai\/en\/#website","url":"https:\/\/responsa.ai\/en\/","name":"Responsa","description":"Chatbot &amp; Conversational AI Platform","publisher":{"@id":"https:\/\/responsa.ai\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/responsa.ai\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/responsa.ai\/en\/#organization","name":"Responsa","url":"https:\/\/responsa.ai\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/responsa.ai\/en\/#\/schema\/logo\/image\/","url":"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/05\/logo-responsa.svg","contentUrl":"https:\/\/responsa.ai\/wp-content\/uploads\/2021\/05\/logo-responsa.svg","width":731,"height":206,"caption":"Responsa"},"image":{"@id":"https:\/\/responsa.ai\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/responsa\/","https:\/\/it.linkedin.com\/company\/responsa"]}]}},"_links":{"self":[{"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/pages\/22252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/comments?post=22252"}],"version-history":[{"count":2,"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/pages\/22252\/revisions"}],"predecessor-version":[{"id":27606,"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/pages\/22252\/revisions\/27606"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/media\/27132"}],"wp:attachment":[{"href":"https:\/\/responsa.ai\/en\/wp-json\/wp\/v2\/media?parent=22252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}