{"id":23021,"date":"2026-09-30T17:00:33","date_gmt":"2026-09-30T15:00:33","guid":{"rendered":"https:\/\/responsa.ai\/?page_id=23021"},"modified":"2026-10-07T22:49:24","modified_gmt":"2026-10-07T20:49:24","slug":"case-study-vus-com-ai-agent","status":"publish","type":"page","link":"https:\/\/responsa.ai\/en\/case-study-vus-com-ai-agent\/","title":{"rendered":"Vichy, VusCom\u2019s AI for utilities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23021\" class=\"elementor elementor-23021 elementor-23019\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c22748f e-flex e-con-boxed e-con e-parent\" data-id=\"c22748f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b2f4c2c e-con-full e-flex e-con e-child\" data-id=\"b2f4c2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-74db0aa e-con-full e-flex e-con e-child\" data-id=\"74db0aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bb2431 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-image\" data-id=\"2bb2431\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"437\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/vuscom-logo.png\" class=\"attachment-full size-full wp-image-24217\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/vuscom-logo.png 1000w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/vuscom-logo-320x140.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/vuscom-logo-960x420.png 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/vuscom-logo-768x336.png 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/04\/vuscom-logo-650x284.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc2c61 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1cc2c61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#296cb1\">VUS COM<\/span>'s omnichannel AI Agent<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8d4811 elementor-tablet-align-left elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-widget elementor-widget-button\" data-id=\"a8d4811\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-primario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b12edf5 e-con-full e-flex e-con e-child\" data-id=\"b12edf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-965b9b6 img-case-study elementor-invisible elementor-widget elementor-widget-image\" data-id=\"965b9b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300,&quot;_animation_mobile&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"960\" height=\"540\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Vus-Com-img-anteprima-AI-960x540.png\" class=\"attachment-large size-large wp-image-27135\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Vus-Com-img-anteprima-AI-960x540.png 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Vus-Com-img-anteprima-AI-320x180.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Vus-Com-img-anteprima-AI-768x432.png 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Vus-Com-img-anteprima-AI-1536x864.png 1536w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/Vus-Com-img-anteprima-AI.png 1672w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1f65d4 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"a1f65d4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-248145a elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"248145a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI that connects support, sales and processes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e6ea2c elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1e6ea2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0436cb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f0436cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vichy is the <strong>Artificial Intelligence ecosystem<\/strong> developed by Responsa for VUS COM. Created as an AI Agent for the website, it now connects voice, WhatsApp, email and business processes, giving customers and operators a simpler, faster and more seamless experience.<br \/>Thanks to Generative AI and integration with enterprise systems, Vichy provides up-to-date answers, automates the most frequent requests and guides users through tasks such as meter readings, form completion, tariff comparison and signing up for offers.<\/p><p>Thanks to <strong>Generative AI and integration with enterprise systems<\/strong>, Vichy provides up-to-date answers, automates the most frequent requests and guides users through tasks such as meter readings, form completion, tariff comparison and signing up for offers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-efc95d9 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"efc95d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bcfe65f e-con-full e-flex e-con e-child\" data-id=\"bcfe65f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-798ff3b elementor-widget__width-auto label-blu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"798ff3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">VUS COM<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c21c6e6 e-con-full e-flex e-con e-child\" data-id=\"c21c6e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c2be3c elementor-widget elementor-widget-heading\" data-id=\"6c2be3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Energy and services closer to people <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ffeb7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b8ffeb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>VUS COM is an Italian multi-utility<\/strong> with more than 20 years of experience in energy services. A publicly owned company controlled by 22 municipalities in Umbria, it operates in Umbria, Marche, Tuscany, Abruzzo and Lazio with solutions focused on transparency, innovation and service quality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71da998 e-con-full e-flex e-con e-child\" data-id=\"71da998\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-017aa6c elementor-mobile-align-justify elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"017aa6c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-secondario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52d5e7c e-flex e-con-boxed e-con e-parent\" data-id=\"52d5e7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-11cc178 e-con-full e-flex e-con e-child\" data-id=\"11cc178\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a91843 elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9a91843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">One AI ecosystem for every touchpoint<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5524d98 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5524d98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ef229 e-con-full e-flex e-con e-child\" data-id=\"84ef229\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-71d4a35 e-con-full e-flex e-con e-child\" data-id=\"71d4a35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f97bf elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c2f97bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Immediate, always up-to-date answers<\/span><\/b><br \/>Accurate answers on services, bills, offers and regulations.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9669_1538)\"><path d=\"M18.0003 3.5L34.3337 12.25L18.0003 21L1.66699 12.25L18.0003 3.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 11.667L34.3337 20.417L18.0003 29.167L1.66699 20.417L18.0003 11.667Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 6.3002C19.5466 6.3002 20.8002 5.04659 20.8002 3.5002C20.8002 1.9538 19.5466 0.700195 18.0002 0.700195C16.4538 0.700195 15.2002 1.9538 15.2002 3.5002C15.2002 5.04659 16.4538 6.3002 18.0002 6.3002Z\" fill=\"#FFBC04\"><\/path><\/g><defs><clipPath id=\"clip0_9669_1538\"><rect width=\"36\" height=\"30\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">24\/7 omnichannel support<\/span><\/b><br \/>Continuous support across web, WhatsApp, voice messages and telephone.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Natural voice experience<\/span><\/b><br \/>The Voice Agent assists callers and routes calls to the most appropriate department.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9669_1538)\"><path d=\"M18.0003 3.5L34.3337 12.25L18.0003 21L1.66699 12.25L18.0003 3.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 11.667L34.3337 20.417L18.0003 29.167L1.66699 20.417L18.0003 11.667Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 6.3002C19.5466 6.3002 20.8002 5.04659 20.8002 3.5002C20.8002 1.9538 19.5466 0.700195 18.0002 0.700195C16.4538 0.700195 15.2002 1.9538 15.2002 3.5002C15.2002 5.04659 16.4538 6.3002 18.0002 6.3002Z\" fill=\"#FFBC04\"><\/path><\/g><defs><clipPath id=\"clip0_9669_1538\"><rect width=\"36\" height=\"30\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">Simplified forms and digital signatures<\/span><\/b><br \/>Complete, send and digitally sign forms in just a few clicks.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Personalised offers in just a few clicks<\/b><br \/>Tariff comparison, consumption simulation and online subscription.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"36\" height=\"30\" viewBox=\"0 0 36 30\" fill=\"none\"><g clip-path=\"url(#clip0_9670_1543)\"><path d=\"M18.0003 26.5L34.3337 17.75L18.0003 9L1.66699 17.75L18.0003 26.5Z\" stroke=\"#1F6BB4\" stroke-opacity=\"0.5\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0003 18.333L34.3337 9.58301L18.0003 0.833008L1.66699 9.58301L18.0003 18.333Z\" fill=\"#1F6BB4\" fill-opacity=\"0.1\" stroke=\"#1F6BB4\" stroke-opacity=\"0.34\" stroke-width=\"1.51667\"><\/path><path d=\"M18.0002 23.6998C19.5466 23.6998 20.8002 24.9534 20.8002 26.4998C20.8002 28.0462 19.5466 29.2998 18.0002 29.2998C16.4538 29.2998 15.2002 28.0462 15.2002 26.4998C15.2002 24.9534 16.4538 23.6998 18.0002 23.6998Z\" fill=\"#1F6BB4\"><\/path><\/g><defs><clipPath id=\"clip0_9670_1543\"><rect width=\"36\" height=\"30\" fill=\"white\" transform=\"matrix(1 0 0 -1 0 30)\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b><span class=\"titolo-elenco\">More efficient commercial and operational processes<\/span><\/b><br \/>Emails, offers and qualified leads are handled faster with AI.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aae1fe0 elementor-tablet-align-center elementor-align-left elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"aae1fe0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"pulsante-primario\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#download\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-long-arrow-alt-down\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download the Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dff56c5 e-con-full e-flex e-con e-child\" data-id=\"dff56c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d42aa3 img-case-study elementor-widget elementor-widget-image\" data-id=\"2d42aa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"960\" height=\"640\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/renewable-energy-professional-tablet-solar-wind-farm-ai-gen-img-960x640.png\" class=\"attachment-large size-large wp-image-27180\" alt=\"\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/renewable-energy-professional-tablet-solar-wind-farm-ai-gen-img-960x640.png 960w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/renewable-energy-professional-tablet-solar-wind-farm-ai-gen-img-320x213.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/renewable-energy-professional-tablet-solar-wind-farm-ai-gen-img-768x512.png 768w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/09\/renewable-energy-professional-tablet-solar-wind-farm-ai-gen-img.png 1536w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25aed2b elementor-widget__width-initial elementor-absolute elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"25aed2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"958\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246.png\" class=\"attachment-large size-large wp-image-23154\" alt=\"Agente Vuscom\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246.png 675w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246-320x454.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246-458x650.png 458w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d62da95 img-case-study elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"d62da95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"958\" src=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246.png\" class=\"attachment-large size-large wp-image-23154\" alt=\"Agente Vuscom\" srcset=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246.png 675w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246-320x454.png 320w, https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Screenshot-2025-10-29-171246-458x650.png 458w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ea39243 e-flex e-con-boxed e-con e-parent\" data-id=\"ea39243\" data-element_type=\"container\" data-e-type=\"container\" id=\"download\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f704304 e-con-full e-flex e-con e-child\" data-id=\"f704304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ede08cc elementor-widget__width-auto label-blu elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ede08cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">CASE STUDY<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d757fcb elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"d757fcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Vichy, VUS COM's AI<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46abda0 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"46abda0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Discover how Vichy improves support and automates VUS COM processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3ac27f elementor-widget elementor-widget-html\" data-id=\"a3ac27f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t.titolo-elenco {\n        font-family: 'Funnel Display';\n        color: #192a3d;\n        font-size: 18px;\n        font-weight: 500;\n    }\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f1923f e-con-full e-flex e-con e-child\" data-id=\"5f1923f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c234c elementor-widget elementor-widget-html\" data-id=\"c4c234c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\thbspt.forms.create({\r\n    portalId: \"26014975\",\r\n    formId: \"36d6eb73-0408-48f3-954e-52d6f91b3e31\",\r\n    region: \"eu1\"\r\n  });\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>VUS COM&#8217;s omnichannel AI Agent Download the Case Study AI that connects support, sales and processes Vichy is the Artificial Intelligence ecosystem developed by Responsa for VUS COM. Created as an AI Agent for the website, it now connects voice, WhatsApp, email and business processes, giving customers and operators a simpler, faster and more seamless [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":27135,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23021","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study | Rob, the chatbot for professionals - Responsa AI<\/title>\n<meta name=\"description\" content=\"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/responsa.ai\/en\/case-study-vus-com-ai-agent\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study | Rob, the chatbot for professionals - Responsa AI\" \/>\n<meta property=\"og:description\" content=\"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/responsa.ai\/en\/case-study-vus-com-ai-agent\/\" \/>\n<meta property=\"og:site_name\" content=\"Responsa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/responsa\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-07T20:49:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Progetto-senza-titolo-7-960x567.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/responsa.ai\/wp-content\/uploads\/2026\/02\/Progetto-senza-titolo-7-960x567.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/\",\"url\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/\",\"name\":\"Case Study | Rob, the chatbot for professionals - Responsa AI\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Vus-Com-img-anteprima-AI.png\",\"datePublished\":\"2026-09-30T15:00:33+00:00\",\"dateModified\":\"2026-10-07T20:49:24+00:00\",\"description\":\"Marsh and Responsa have come together to create Rob, artificial intelligence at the service of the customer experience in the insurance sector.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/#primaryimage\",\"url\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Vus-Com-img-anteprima-AI.png\",\"contentUrl\":\"https:\\\/\\\/responsa.ai\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Vus-Com-img-anteprima-AI.png\",\"width\":1672,\"height\":941},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/case-study-vus-com-ai-agent\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/responsa.ai\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Vichy, VusCom\u2019s AI for utilities\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/responsa.ai\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/responsa.ai\\\/en\\\/\",\"name\":\"Responsa\",\"description\":\"Chatbot &amp; 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