- platform
Knowledge Hub
The AI Knowledge Management platform for your organisation
Turn scattered documents, procedures and information into an intelligent knowledge base that people and AI Agents can query.
An AI-powered Enterprise Search engine
Document analysis time
Relevant search results
Time spent on internal requests
- A SINGLE SOURCE OF TRUTH
Centralise your information assets in an intelligent document repository
Policies, procedures, manuals, regulations, FAQs and technical documentation are often spread across different repositories, duplicated or no longer up to date.
The Knowledge Hub organises them into a Single Source of Truth: a single knowledge base accessible through semantic search and natural-language queries. Enterprise information that is always reliable, up to date and ready to support people, processes and AI Agents.
✔ Consistent answers across the organisation
What it really does
Query your enterprise knowledge
Ask a question just as you would ask a colleague.
AI finds the right information, understands it in context and generates reliable answers with references to the original sources.
THIS MEANS
- Natural-language queries
- Semantic search
- RAG with source citations
- Multi-document access
- Context-aware answers
Analyses documents and identifies issues
Automatically compares enterprise documentation with regulations, procedures and policies, highlighting areas that require attention.
IDENTIFIES
- Gaps
- Conflicts
- Outdated content
- Inconsistencies
- Non-compliant areas
Keeps knowledge up to date
Continuously monitors your knowledge base, identifies opportunities for improvement and proposes targeted actions to keep it accurate, complete and aligned.
SUGGESTS
- Corrective patches
- Updates
- Document rewrites
- Automatically generated FAQs
- Knowledge base improvements
- AI-POWERED ENTERPRISE KNOWLEDGE SEARCH
A complete platform for Knowledge Management
The Knowledge Hub makes knowledge available where it is needed:
-
Internal knowledge
Customer Service
Technical documentation
Operating procedures
Compliance
Knowledge for customers and partners - Customer Service
- Technical documentation
- Operating procedures
- Compliance
- Knowledge for customers and partners
Query Answering
Gap Analyzer
Knowledge Base Enhancer
GRC Intelligence
Continuously monitors the regulatory landscape and automatically compares new requirements with enterprise documentation.
Grounded AI
Every answer includes the source it was generated from.
Analytics & Reporting
Automatic reports ready in minutes and immediately shareable.
- MORE THAN A KNOWLEDGE BASE
An information repository that continuously improves
The Knowledge Hub does more than search for information.
It analyses how your documentation is used and identifies:
- 01
Rarely consulted documents
- 02
Outdated content
- 03
Unanswered questions
- 04
Areas of the knowledge base to improve
- WHERE IT CREATES VALUE
One platform, endless applications
The Knowledge Hub makes knowledge available where it is truly needed and integrates with other Responsa capabilities to create connected AI experiences.
1) people
HR & Digital Workplace
Customer Service
Always up-to-date information for operators and customers.
2) processes
Compliance & Governance
Regulations, controls and documentation always aligned.
Operations & Field Service
IT & Service Management
Troubleshooting, technical knowledge and Service Desk support.
3) AI & Digital Ecosystem
AI Agent
A reliable knowledge base that powers AI Agents and automations.
Customer and Partner Portals
Conversational Analytics
Query data and KPIs and get answers, tables and charts directly in the conversation.
Turn your documentation into a truly intelligent knowledge asset.
Centralise knowledge, automate search and make every piece of information immediately accessible.