- platform
AI Voice Agent
The AI Voice Agent for truly intelligent conversations
Automates conversations, integrates with your systems and performs actions in real time.
Responsa AI Voice Agent in numbers
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- INTELLIGENT VOICE AGENTS
From dialogue to action
The AI Voice Agent is more than a simple voicebot. It understands requests, accesses enterprise systems and performs actions, becoming part of operational processes. It involves operators only when genuinely necessary, improving efficiency, service continuity and the quality of the experience.
What it really does
Handles volumes and peak demand
Automates repetitive requests while maintaining service continuity even during traffic peaks, reducing waiting times and operational workload.
THIS MEANS
- Ensuring service continuity
- Reducing waiting times
- Handling traffic peaks
Interacts with enterprise data and applications
It retrieves and updates information from enterprise systems — CRM, switchboards, ticketing, knowledge bases and applications integrated via API — providing contextual and always up-to-date answers.
ENABLES YOU TO
- Centralise information
- Provide contextual answers
- Reduce manual tasks
Takes action, not just conversations
It collects data, opens requests, verifies information, updates systems, routes cases and triggers operational workflows according to rules defined by the organisation.
THIS TRANSLATES INTO
- Turning requests into actions
- Triggering business workflows
- Carrying out operational tasks
Manages escalation to operators
When human intervention is needed, it transfers the conversation to the right team together with the context and information already collected, avoiding repetition and unnecessary handovers.
ENABLES YOU TO
- Involve operators only when needed
- Avoid making customers repeat themselves
- Reduce handling times
Measures quality and results
It analyses conversations, outcomes and contact reasons to monitor KPIs, identify issues and continuously improve service quality and operational performance.
ENABLES YOU TO
- Identify opportunities for improvement
- Optimise performance
- Make data-driven decisions
- BEHIND EVERY ANSWER
Technology, integration and governance for enterprise environments
Generative AI and LLMs
Natural, accurate and context-aware conversations.
Knowledge Retrieval
Intelligent querying of enterprise sources and delivery of relevant answers.
IDP · Intelligent Document Processing
Extraction and use of information contained in documents.
Speech-to-Text / Text-to-Speech
Natural voice and minimal response times.
Visual Builder Drag&Drop
Simple, self-service design of conversational flows.
Enterprise Integrations
Switchboards, IVR, CRM, ticketing and custom systems.
- VIDEO DEMO
See the AI Voice Agent in action
- VIDEO
Maintenance
The AI solution designed to guide technicians through maintenance in real time, eliminating machine downtime and paper manuals.
- THE VALUE
Why choose the Responsa Voice Agent
01
For users
Clear, natural conversations
Service available 24 hours a day
02
For teams
Fewer repetitive requests and interruptions
More focus on complex cases
Smoother, more traceable processes
03
For companies
Lower operating costs
Service evolution without new systems
Immediate scalability and higher quality
- ON-DEMAND WEBINAR
From Voicebots to smart Voice Agents: the evolution transforming CX
Discover how to move from fragmented operational processes to an intelligent, automated, AI-driven supply chain.
- USE CASES
Areas of application
1. Next-generation automated answering
Replaces touch-tone menus and IVR with a natural conversational experience.
2. 24/7 virtual receptionist and assistant
Welcomes users, filters requests and collects information while ensuring service continuity.
3. Contact centre support
Handles FAQs, routes requests and reduces operator workload during peak periods.
4. Operations and technical teams
Provides procedures, instructions and operational information, including on the move.
5. Information lines and general services
Guides users, provides information and handles repetitive requests.
6. Logistics services and coordination
Provides updates on deliveries, availability, progress and operating instructions.
7. Ticket creation and routing
Collects key data and initiates requests in enterprise systems.
8. Access to corporate documentation
Retrieves information from manuals, procedures, policies and internal documents.