- platform
AI Agent
The enterprise AI Agent that automates support and processes
It turns enterprise knowledge into concrete actions, supports people and works with systems across any channel.
Responsa AI Agents in numbers
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- BEYOND CONVERSATION
An AI Agent that works alongside your organisation
An AI Agent does more than answer users’ questions. It accesses enterprise knowledge and data, understands context, works with systems and carries out operational tasks throughout the workflow
- VIDEO
See the AI Agent in action
By integrating with documents, applications and enterprise platforms, it can carry out tasks, retrieve information and coordinate actions more quickly, consistently and with greater control.
What it really does
Understands context and guides every request
It identifies the user’s objective, retrieves the right information and guides each request to the most appropriate solution while maintaining the context of the interaction.
THIS MEANS
- Consistent, always context-aware answers
- Greater autonomy for users and employees
- A simple, immediate experience
Carries out tasks and supports processes
It collects data, updates systems, opens tickets, starts workflows and completes operational tasks by integrating with enterprise tools.
USEFUL FOR
- Automating repetitive tasks
- Reducing processing times and errors
- Supporting teams and operators in their day-to-day work
Integrates with systems and enterprise knowledge
It accesses Knowledge Bases, CRM, ERP, documents and enterprise applications to retrieve up-to-date information and operate within existing processes.
ENABLES YOU TO
- Access corporate documentation and content
- Interact with systems without switching applications
- Centralise information and processes in a single experience
Queries data and KPIs and delivers insights
The AI Agent brings Business Intelligence into the conversation: it queries enterprise data and returns answers, tables and charts, making KPIs and information quicker and easier to access.
ENABLES YOU TO
- Monitor KPIs and performance
- Analyse trends and performance patterns
- Get data, tables and charts quickly
- OMNICHANNEL
Available channels
- Web Widget
- WhatsApp Business
- Mobile App (SDK)
- Microsoft Teams / Slack
- Facebook Messenger
- Telegram
- Corporate intranets
Multi-Agent Architecture
Multiple AI Agents work together to manage complex processes.
Enterprise Memory
They retain context and retrieve information from enterprise data and documents.
Action Engine
They perform operations, update systems and complete tasks.
Human-in-the-loop
They involve human operators when approvals or intervention are needed.
Omnichannel Native
A single AI Agent across all business channels.
Enterprise Governance
Governance, security and control of enterprise data.
- PLATFORM
The platform that powers them
A technology ecosystem designed for enterprise environments.
Responsa AI Agents are built on a proprietary platform that combines Artificial Intelligence models, enterprise knowledge, automation and integration in a single ecosystem, ensuring reliability, scalability and full operational control.
AI Intelligence
The orchestration engine automatically selects the most suitable model for each request.
Multi-LLM Engine
Generative AI
Enterprise knowledge
Information is retrieved from documents, Knowledge Bases and enterprise data to provide reliable, context-aware answers.
Grounded AI
Knowledge Retrieval
IDP
Automation and Integration
AI Agents operate directly within enterprise systems through workflows, APIs and native integrations.
Action Engine
Visual Builder
Enterprise Integration
Security and governance
Control and protection of interactions through dedicated access and authorisation management tools.
Customisation
MFA
Permission management
- THE VALUE
Why choose Responsa AI Agents
01
For users
A simple and consistent experience
Continuous support during day-to-day tasks
02
For teams
Fewer repetitive tasks
Greater productivity
More effective collaboration between people and systems
03
For companies
Lower operating costs
Higher, more consistent service quality
A scalable solution integrated with existing systems
- USE CASES
Areas of application
1. Customer Service and omnichannel support
Handles recurring requests, retrieves enterprise information and supports customers and operators.
2. Knowledge Management
Makes procedures, manuals, policies and corporate documentation immediately accessible.
3. Service Management
Supports users and Service Desks with troubleshooting, ticket creation and Knowledge Base access.
4. Intelligence Document Processing
Analyses documents, extracts information and supports document-related and decision-making activities.
5. Operations and field teams
Supports technicians and operators during maintenance, installation and operational activities.
6. Workflow Automation
Automates requests, approvals, assignments and tasks by integrating with enterprise systems.
7. HR and Digital Workplace
Supports onboarding and talent management processes, procedures, policies and internal services.