AI that simplifies shipping and support
Blue is the Generative AI-powered virtual agent that supports ParcelValue’s business partners and operators, reducing tickets, repetitive requests and waiting times, with a direct impact on efficiency and customer experience.
Through a seamless and intuitive interaction, Blue provides immediate answers and guides users 24/7 through self-service tasks such as shipment tracking, checking ticket status, customs checks and finding customs codes.
- PARCELVALUE
More value for shipping
With over 10 years of experience, ParcelValue is a B2B shipping broker based in Chiasso. It enables partners to compare rates from leading international couriers and manage shipments simply and cost-effectively, with dedicated customer support and 360-degree consultancy.
Shipments, tickets, codes: everything in one chat
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Immediate answers with Generative AI
Smooth, natural conversations for immediate access to information. -
Real-time shipment tracking
Users can check shipment status directly in the chat. -
Ticket updates
Blue lets users check ticket status in real time without leaving the chat. -
Simplified customs checks
An immediate overview of different types of goods and the relevant rules. -
Customs code lookup
A simple chat request is all it takes to quickly obtain the codes needed for shipping. -
One agent, two modes
Blue is available in B2C and B2B modes, with dedicated features.
- CASE STUDY
The AI Agent that streamlines ParcelValue’s logistics
Read the entire case study for a detailed overview of the objectives, solutions, and results!
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