AI that makes insurance support simpler
Claire is the AI Agent developed by Responsa to guide users through CNP Vita Assicura’s insurance services and provide immediate support accessible from desktop and mobile.
Available 24/7, it understands requests, asks follow-up questions and guides customers towards the most relevant information, products and services.
This reduces repetitive requests to Customer Care, speeds up response times and leaves operators to handle more complex activities.
Results achieved by Claire
Requests handled by Claire
Positive user feedback
Customer requests resolved by Claire
- CNP VITA ASSICURA
Insurance that is simpler and closer to people
With more than 170 years of experience, CNP Assurances is one of the leading international insurance groups. Today it serves more than 46 million policyholders, backed by its strength and professionalism.
Insurance information and services in one chat
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Immediate 24/7 support
Support always available on desktop and mobile. -
Contextual conversations
Claire refines the request by asking follow-up questions. -
Understanding requests
It also interprets complex, freely worded questions. -
Guided navigation
Guides users through products, services and content. -
Quick access to information
An initial menu shows the most frequent requests. -
Intelligent disambiguation
Clarifies ambiguous requests and identifies the right content.
Davide Assandri
Head of Marketing, Commercial and Strategic Support
- CASE STUDY
Claire, CNP Vita Assicura's AI Agent
Discover how Claire simplifies support and guides users to insurance services.