AI that connects support, sales and processes
Vichy is the Artificial Intelligence ecosystem developed by Responsa for VUS COM. Created as an AI Agent for the website, it now connects voice, WhatsApp, email and business processes, giving customers and operators a simpler, faster and more seamless experience.
Thanks to Generative AI and integration with enterprise systems, Vichy provides up-to-date answers, automates the most frequent requests and guides users through tasks such as meter readings, form completion, tariff comparison and signing up for offers.
Thanks to Generative AI and integration with enterprise systems, Vichy provides up-to-date answers, automates the most frequent requests and guides users through tasks such as meter readings, form completion, tariff comparison and signing up for offers.
- VUS COM
Energy and services closer to people
VUS COM is an Italian multi-utility with more than 20 years of experience in energy services. A publicly owned company controlled by 22 municipalities in Umbria, it operates in Umbria, Marche, Tuscany, Abruzzo and Lazio with solutions focused on transparency, innovation and service quality.
One AI ecosystem for every touchpoint
-
Immediate, always up-to-date answers
Accurate answers on services, bills, offers and regulations. -
24/7 omnichannel support
Continuous support across web, WhatsApp, voice messages and telephone. -
Natural voice experience
The Voice Agent assists callers and routes calls to the most appropriate department. -
Simplified forms and digital signatures
Complete, send and digitally sign forms in just a few clicks. -
Personalised offers in just a few clicks
Tariff comparison, consumption simulation and online subscription. -
More efficient commercial and operational processes
Emails, offers and qualified leads are handled faster with AI.
- CASE STUDY
Vichy, VUS COM's AI
Discover how Vichy improves support and automates VUS COM processes.