Leasy – the ChatBot that responds to BNP Paribas Leasing Solutions customers


Leasy, the digital assistant enhanced by AI

The BNP Paribas Group has been operating on the Italian market for over 50 years. Present in 73 countries, it is one of the European leaders in banking and financial services. The Group offers savings and investment tools, insurance-pension products, private banking, mortgages, consumer credit and e-banking services as well as products and services that can support corporate/institutional business strategies.

Leasy offers users first-level automated assistance 24/7, with the aim of enhancing conversions and reducing Customer Care costs.

Leasy responds to individual customers

Leasy is much more than a simple bot: it is an actual digital assistant that constantly learns thanks to Machine Learning algorithms and supports customers within the ilmioLeasing portal, guaranteeing them first-level automated assistance 24/7 in a chat with the aim of improving their digital experience, knowing their real needs and reducing the number of simple and repetitive requests made to Customer Service.

Easy and instant access to the information that customers need: to answer the customer’s questions, Leasy queries a customer-centric Knowledge Base, created from actual customer requests that Customer Service has collected and that have been used for the initial training of Leasy’s Artificial Intelligence.


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