Leasy – the ChatBot that responds to BNP Paribas Leasing Solutions customers

RESULTS

Leasy, the digital assistant enhanced by AI

The BNP Paribas Group has been operating on the Italian market for over 50 years. Present in 73 countries, it is one of the European leaders in banking and financial services. The Group offers savings and investment tools, insurance-pension products, private banking, mortgages, consumer credit and e-banking services as well as products and services that can support corporate/institutional business strategies.

Leasy offers users first-level automated assistance 24/7, with the aim of enhancing conversions and reducing Customer Care costs.

Leasy responds to individual customers

Leasy is much more than a simple bot: it is an actual digital assistant that constantly learns thanks to Machine Learning algorithms and supports customers within the ilmioLeasing portal, guaranteeing them first-level automated assistance 24/7 in a chat with the aim of improving their digital experience, knowing their real needs and reducing the number of simple and repetitive requests made to Customer Service.

Easy and instant access to the information that customers need: to answer the customer’s questions, Leasy queries a customer-centric Knowledge Base, created from actual customer requests that Customer Service has collected and that have been used for the initial training of Leasy’s Artificial Intelligence.

CASE STUDY

Download your copy

Read the full case study with objectives, solutions and results in detail!

Other successful stories

Insurance is smart with Elisa
EUROP ASSISTANCE

Insurance is smart with Elisa

Europ Assistance has chosen to improve the customer journey of its users thanks to the knowledge base of Responsa and Elisa, an intelligent and polite chatbot.

Rob, the new chatbot for professionals
MARSH

Rob, the new chatbot for professionals

From the encounter between Marsh and Responsa comes Rob, artificial intelligence at the service of the customer experience in buying professional insurance.