The ChatBot that answers users' frequently asked questions in real time
Querying the Confluence FAQ Knowledge Base and helping with Jira ticket management.
Jira Service Management makes it easier to manage requests, errors, problems and updates, organising and prioritising these requests in one place, and keeping your team on track.
Responsa is one of over 1,000 applications offered in the Atlassian Marketplace to ensure that Jira Service Management is customisable to the specific use case.
TICKETS REDUCTION AND SMART CONFLUENCE SEARCH
Automate first-level support and reduce costs
Thanks to natural language recognition, the ChatBot speaks to users as a human would and is able to improve Customer Service and provide cost savings by reducing Jira tickets.
- Search Confluence in natural language for quick answers 24/7
- Reduce Jira tickes and free your agents from repetitive tasks
Manage Jira tickets directly in chat
Open new tickets directly from the chat and solve them faster.
- Raise new Jira tickets via chat
- Check the status of the tickets and update them directly in chat through custom developments
CONVERSATIONAL TICKETING
Helpdesk​ ChatBot
A first level of 24/7 automated user support, rapid responses to every business function, more efficiency and reduced tickets.
You are in good company
They chose Responsa to improve their business
