AI at the service of the customer experience
Rob, the Chatbot for professionals
Marsh and Responsa led to the creation of Rob, artificial intelligence at the service of customer experience when purchasing professional insurance.
Marsh is a world leader in insurance brokerage and innovative solutions for risk management. Present in more than 130 countries, Marsh helps customers predict, quantify and understand better the different risks they face in the insurance sector.
Rob has allowed us to build a customer-centric knowledge base, which is a great wealth of knowledge for our company.
Head of Platform Development and Web Innovation
Read the entire case study with the objectives, solutions and results in detail!
Other successful stories
Leasy the enhanced digital assistant
Leasy offers users a 24/7 automated first level of support, with the aim of increasing conversions and reducing customer care costs.
Edenred mette al centro l’utente con l’A.I.
Edenred sfrutta l’intelligenza artificiale per costruire percorsi customer-centric. La soluzione di self-care che riduce il traffico in-bound e aumenta le vendite.