AI at the service of the customer experience
Rob, the Chatbot for professionals
Marsh and Responsa led to the creation of Rob, artificial intelligence at the service of customer experience when purchasing professional insurance.
Marsh is a world leader in insurance brokerage and innovative solutions for risk management. Present in more than 130 countries, Marsh helps customers predict, quantify and understand better the different risks they face in the insurance sector.
The results achieved in one year since the adoption of Rob
Rob has allowed us to build a customer-centric knowledge base, which is a great wealth of knowledge for our company.
Head of Platform Development and Web Innovation
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