Conversational A.I. to improve services and reduce costs in Retail & Large-scale Retail Distribution

FOR A LEADING COMPANY IN THE LARGE-SCALE RETAIL DISTRIBUTION SECTOR

HR, In-App & After-sales Virtual Assistant for Retail & Large-scale Retail Distribution

Responsa has successfully collaborated with one of the leaders in Italy and Europe in the sector of large-scale retail trade. Our client’s need was to optimize operational efficiency, digitize, and automate Human Resources processes.

Responsa's Retail solution

An effective synergy of four integrated solutions: a unique answer through the implementation of a Virtual Assistant, enhanced by NLP and Machine Learning for Retail and Large-scale Retail Distribution.

AI and ChatBot

An Intelligent Virtual Assistant for Customer Care and Shopping Experience, which communicates in a conversational manner and learns from interactions.

Live Chat

Based on the occurrence of pre-determined events, the Virtual Assistant escalates conversations to a human agent in real-time to resolve any request.

Knowledge Base

An always up-to-date online library that uses an advanced semantic search engine to always respond to customers' and employees' inquiries.

Ticketing

In case the search in the Knowledge base yields no results, we offer users the possibility to open support tickets.

Discover the solutions and results achieved by Responsa in the Case Study for Retail & Large-scale Retail Distribution

Increase productivity in Retail & Large-scale Retail Distribution

Reduce costs and increase staff efficiency

Capitalize on your company’s know-how

Automate first level support

Support your staff’s work in Retail and Large-scale Retail Distribution with Responsa’s Virtual Assistant:

Analyzes and manages data and insights (Data Management);
Automates repetitive tasks;
Active 24/7

CASE STUDY RETAIL & LARGE-SCALE RETAIL DISTRIBUTION

Read the entire case study in detail with objectives, solutions, and results!

Leasy, the enhanced digital assistant

Leasy offers users a 24/7 automated first level of support, with the aim of increasing conversions and reducing customer care costs.

MARSH

Rob, the new ChatBot for professionals

The encounter between Marsh and Responsa resulted in Rob, Artificial Intelligence at the service of the customer experience in buying professional insurance.

CNP ASSURANCES

Claire, the Virtual Assistant of CNP Assurances with A.I.

The ChatBot that answers CNP Assurances customers' questions quickly and effectively.