The digital assistant that provides support to Agencies


Insurance is smart thanks to Elisa

Europ Assistance is a French insurance company, which forms part of the Generali Group, and is present in more than 200 countries. Europ Assistance has chosen to improve the customer journey of its users by most of their questions about insurance products receiving immediate answers, thanks to the Responsa knowledge base and to an intelligent and kind Chatbot called Elisa.

Elisa is a true digital assistant that constantly learns and supports the customer, even during the purchasing stage, leading them to convert thanks to a rapid and customised path.


CTR in policy sales


user response rate

115 earnings


touchpoint: website and Facebook


Elisa is the new answer to every question in terms of assistance that only a care company whose genetic heritage is based on seriousness, reliability and innovation, could present to the market.

Gianluca Zanini

Chief Sales & Marketing di Europ Assistance


Read the full case study with objectives, solutions and results in detail!

At the following link you can find the official press release on the birth of Elisa, the new digital assistant of Europ Assistance Italia, of which Responsa collaborated in the birth.

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Here is the Europ Assistance case study

Find out how Responsa helped Europ Assistance by providing customers with 24/7 real-time support and speeding up response times