Conversational ChatBot for Iperceramica’s e-commerce
Sales assistant and order tracking
The virtual assistant is powered by artificial intelligence algorithms and provides users with a first level of automated support, responding in real-time 24/7 to the most frequent requests, freeing customer support from repetitive and low-value tasks. This reduces wait and response times, ultimately increasing customer satisfaction.
The ChatBot that enables you to enhance customer experience and reduce operational costs
Responds in human language: the ChatBot is capable of understanding human language, it communicates in a conversational manner and responds to users’ requests through advanced Natural Language Processing (NLP) algorithms
Supports during the purchase and in the after-sales: it helps your customers find what they are looking for easily and quickly
Tracks orders: thanks to the integrated order management feature, it allows users to check the real-time status of their orders directly within the chat
Locates stores: the ChatBot indicates the nearest store to the user through the integrated in-chat store search functionality
CASE STUDY ChatBot Assistant for Iperceramica’s e-commerce
Read the entire case study for a detailed overview of the objectives, solutions, and results!
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