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Conversational ChatBot for Iperceramica’s e-commerce


Sales assistant and order tracking

Iperceramica, a registered trademark of BayKer Italia S.p.A., with over 75 stores, is the leading brand in Italy for the sale of flooring, wall coverings, parquet, and bathroom furnishings.

The virtual assistant is powered by artificial intelligence algorithms and provides users with a first level of automated support, responding in real-time 24/7 to the most frequent requests, freeing customer support from repetitive and low-value tasks. This reduces wait and response times, ultimately increasing customer satisfaction.

Assistente vendita iperceramica aiuta clienti con Chatbot

The ChatBot that enables you to enhance customer experience and reduce operational costs

Responds in human language: the ChatBot is capable of understanding human language, it communicates in a conversational manner and responds to users’ requests through advanced Natural Language Processing (NLP) algorithms

Supports during the purchase and in the after-sales: it helps your customers find what they are looking for easily and quickly

Tracks orders: thanks to the integrated order management feature, it allows users to check the real-time status of their orders directly within the chat

Locates stores: the ChatBot indicates the nearest store to the user through the integrated in-chat store search functionality

CASE STUDY ChatBot Assistant for Iperceramica’s e-commerce

Read the entire case study for a detailed overview of the objectives, solutions, and results!

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