Chatbot and Artificial Intelligence solutions are the new way to:
RESPONSA FOR THE TELECOM SECTOR
ChatBot and telecommunications
You can enhance your customer care with Responsa’s Artificial Intelligence, improving the customer experience and user satisfaction. The Responsa ChatBot allows you to communicate with the users, supporting and guiding them with no waiting times, and to continuously manage an unlimited volume of requests while collecting useful feedback to get to know your customers, promote customer loyalty and acquire new ones.
1.
Information available 24/7
At any time and wherever the user may be, they can ask for information about the offers, signing of a contract, payment methods, status of their offer and about everything they need to know while obtaining immediate support.
2.
Assistance and complaints management
Responsa’s AI is always ready to instantly respond to the user requests and complaints with relevant useful information, and to support users while guiding them through automatic procedures at any time, even when your team is absent.
3.
Always available on every touchpoint
With Responsa’s AI you are even closer to your customers. Make it easy for you to be contacted for advice, assistance and support via the most popular and used communication channels in the world, such as Facebook, WhatsApp and many others.
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4.
Free up the call centre and reduce waiting times
The automation of the most repetitive and frequent requests and procedures will allow you to reduce the number of calls to the call centre, thereby reducing waiting times for the users who obtain immediate answers from the AI, and also for the users who contact the call centre for more complex instances, which can be managed by your team quicker and more effectively and efficiently.
5.
Automated management of requests
Responsa’s AI can immediately respond accurately to the most frequent and repetitive requests from users at any time, managing a potentially unlimited volume of requests.
6.
Booking appointments, assistance and managing procedures
The virtual assistant can support and guide users through simple procedures, which are automated, allowing a potentially unlimited number of requests to be managed, simultaneously reducing assistance costs and waiting times.
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They chose Responsa to improve their business
